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Customer Centric Bank, a new service model for retail banking
CCBank, the bank branch model designed by BBVA, represents a complete break from the mold. Towards a new distribution model: The Easy Bank example.
Customer Centric Banking // Ashok Vaswani of Barclays UK
Simon goes one on one with Ashok Vaswani, CEO of Barclays UK to find out how a large bank can still compete with Fintech. Check out our full video catalog: ...
My house bank, the customer centric bank branch design by DINN! for Cariparma Crédit Agricole
DINN! and Cariparma Crédit Agricole wanted to dramatically change the retail banking in order to be more customer-centric, by planning a warmer and cozier ...
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Twenty-five years ago (yes, I am seriously old!) I was a consultant to insurance companies and banks talking about Business Process Re-Engineering (BPR). The thrust of my focus was to redesign the company from a customer-centric view first. The consultancy did get business but rarely achieved this ...
A client-centric approach to wealth management and planning An exemplary record of success across the region and beyond. Our success in growing our business is largely due to our singular focus on the unique needs of our clients and our willingness to go beyond what they would normally expect from an advisor relationship in terms of providing ...
Here's my list of seven steps for creating a customer-centric culture at your company. These figure in my work as a company culture consultant; I've found them to be central to creating a corporate customer service culture that's devoted from top to bottom to the customer experience.
CENTRIC is the integrated digital banking platform that gives corporate & institutional actors instant access to the spectrum of BNP Paribas' online financial services on a global scale.